ibosport1 Platform Privacy Notice
This page describes what we collect when you use ibosport1 and how we keep that data protected. We operate our platform according to applicable data protection principles, and we're transparent about third parties who may access your information during account verification, payment processing, and customer support.
Our services are available only where local law permits. When you create an account on ibosport1, you provide us with personal details — your name, email, phone number, and identity document — so we can verify your identity and comply with financial regulations. We use this information only to operate your account, process your withdrawals via DANA, e-wallet, mobile banking, or bank transfer, and contact you if needed regarding your account status.
What we collect and how we use it
When you register on ibosport1, we ask for your full legal name, date of birth, email address, mobile number, and a government-issued identity document (KTP, passport, or driver's licence). We collect this data so we can verify your identity before you can withdraw funds. We also keep records of your account activity — login times, deposit and withdrawal history, and the sports or live-dealer games you access — to detect fraudulent behaviour and comply with anti-money-laundering rules.
Our ibosport1 platform collects your IP address and device information (browser type, operating system) automatically when you log in. We use these details to recognise your device, prevent unauthorised access, and investigate security incidents. If you contact our customer support team, we store your message history and any documents you upload (e.g., a photo of your payment method) so we can assist you with account or withdrawal issues.
Third-party data processors
Our ibosport1 infrastructure relies on payment processors, identity-verification vendors, and cloud hosting providers. When you deposit money via QRIS, e-wallet virtual account, or mobile banking transfer, your payment details pass to our payment gateway — a licensed financial intermediary that handles the transaction. Similarly, when we verify your KTP or passport during account setup, an independent KYC (Know Your Customer) service provider scans your document and confirms your identity. These third parties operate under strict data-handling agreements and are bound by confidentiality clauses.
Our servers may sit outside your jurisdiction. If your data is transferred abroad for processing or backup, we ensure it receives the same level of protection as it would in Indonesia. We do not transfer data to countries without adequate data-protection frameworks unless you explicitly consent or the transfer is necessary to operate your account.
Cookies and tracking
ibosport1 uses cookies — small text files stored on your device — to keep you logged in, remember your language preference, and track your browsing behaviour within our platform so we can improve the user experience. We also use analytics cookies to count how many users visit our sportsbook section for Liga 1 or our live blackjack tables, and to see which payment methods (local payment, online payment, e-wallet, mobile banking) are most popular. You can disable cookies in your browser settings, but doing so may limit your ability to use ibosport1.
Your rights and data retention
You have the right to access, update, or delete your personal information stored on ibosport1. If you want to review or correct your name, email, or phone number, log into your account and edit your profile. If you wish to close your account permanently, contact our support team and we will deactivate it within a reasonable timeframe. We retain your data for as long as your account is active and for a period thereafter to comply with financial and anti-fraud regulations.
We keep deposit and withdrawal records for a minimum of five years to satisfy tax and anti-money-laundering requirements. Account login history and device information are retained for one year unless a security incident or dispute requires longer retention. Identity documents (KTP scans) are deleted once verification is complete, unless we must retain them to resolve a complaint or investigate fraud.
Key takeaways
- We collect your name, identity document, and contact details to verify your account.
- Payment processors and KYC vendors handle your data under strict confidentiality agreements.
- Your data may be stored on servers outside Indonesia, but receives equivalent protection.
- You can request access, correction, or deletion of your personal information.
- We do not share your data with advertisers or third-party marketers.
Contact ibosport1
If you have questions about our ibosport1 privacy practices, wish to exercise your data rights, or suspect unauthorised access to your account, email our support team or use the in-app help feature. We aim to respond to data-access requests within ten business days. For users in Jakarta, Surabaya, Bandung, and Medan, our support team speaks Indonesian and English and can assist with account security concerns, withdrawal verification, or document upload issues. Our services are available only where local law permits, and we comply with the data protection standards of the jurisdictions where we operate.