ibosport1 FAQ

When you register on ibosport1, we ask for a username, email address, password, and mobile number. Your username is your login identifier; your email is used for account recovery and support contact. Your mobile number is verified via SMS code and is required for two-factor verification and withdrawal requests. In some jurisdictions, we may also request a government ID or proof of address to verify your identity before you can withdraw funds. This verification process (known as KYC — Know Your Customer) is a standard security measure. If you are registering from Jakarta, Surabaya, Bandung, or Medan, the same verification steps apply. We do not share your personal information with third parties except where required by law.

If you forget your password, click the "Forgot your password?" link on the login page. Enter your username or email address, and we will send a password-reset link to your registered email. Click the link, create a new password (minimum 8 characters, mixed case and numbers), and confirm. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the link has expired, request a new one. If you cannot access your registered email address, contact our support team through the in-app help centre or via the help link on the login page. We will verify your identity and help you regain access to your ibosport1 account.

ibosport1 does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge their own fees depending on your account type and transaction size. We recommend checking with your bank or e-wallet provider before depositing. Withdrawal requests are processed at no charge from ibosport1, but the receiving bank or e-wallet may apply a fee. Withdrawal processing times vary: bank transfers typically take 1–3 business hours once verified; e-wallet transfers (mobile banking, local payment, online payment) are often faster. All withdrawals are subject to identity verification and fraud checks before processing.

If a deposit does not complete, check your bank or e-wallet app to confirm whether the money left your account. If the transaction was deducted but did not appear in your ibosport1 balance, contact our support team immediately with your transaction ID or receipt. We will investigate and credit your account if the payment was received on our end. If the transaction was declined, your bank or payment provider may have blocked it for security reasons; try again or contact your bank. For withdrawals, if a request is pending longer than expected, check the status in your account history. Withdrawals are subject to verification windows; if your account or identity is under review, the withdrawal may be delayed. Contact support if a withdrawal has been pending for more than 24 hours without explanation.

Some slot games and live-dealer tables on ibosport1 offer a demo or practice mode. In demo mode, you play with virtual credits that have no real value; you cannot win or lose money. Demo mode is useful for learning game rules before you deposit. To access demo mode, look for a "Play for free" or "Demo" button on the game card. Not all games offer demo access; sportsbook markets (Liga 1, Piala AFF, Champions League) and esports markets do not have a demo mode because they involve real-time events. If you want to try a game without risking money, use the demo mode first. Once you are ready to play with real funds, log in to your account and deposit via your preferred payment method.

Free bets and free spins are promotional offers that allow you to play certain games or markets without using your own funds. Free bets are typically credited to your account for use on sportsbook markets; free spins are credits for slot games. These offers may be available to new users during registration or to existing users during special periods (for example, around Idul Fitri or Idul Adha). To see your available free offers, log in to your account and check the "Promotions" or "My Offers" section. Each offer has terms — for example, you may need to use the free bet within 7 days, or you may need to play through the winnings a certain number of times before withdrawing. Read the terms carefully before using a free offer. If you do not see any free offers, you may not be eligible for current promotions, or they may have expired.

ibosport1 protects your personal information using industry-standard encryption (SSL) for all data in transit. Your password is hashed and never stored in plain text. Your account data is stored in secure databases with restricted access. We do not sell or share your information with third parties except where required by law or to process your transactions (for example, sharing payment details with your bank). Your email and mobile number are used only for account recovery, support, and transaction notifications. If you suspect unauthorised access to your account, change your password immediately and contact our support team. We recommend using a unique, strong password and enabling two-factor verification if available. For detailed information about how we collect, use, and protect your data, please read our Privacy Policy.

Our support team is available through the in-app help centre during standard business hours. Response times depend on the volume of requests; we aim to reply to account and payment issues within a few hours. For urgent issues (for example, a locked account or a failed withdrawal), contact support as soon as possible and include your account username and a description of the problem. If live chat is not available, you can also email our support address listed in the help centre, and we will respond within one business day. During holidays (Idul Fitri, Idul Adha, Imlek), response times may be longer. Our services are available only where local law permits; if you have questions about jurisdiction or access, please refer to our Terms and Conditions or contact support.